Refund Policy

We at Luxor strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help.


You have 90 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, and you must provide proof of purchase.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us at

Thank you for choosing Illumi Leash! We strive to provide you with the best shopping experience possible, including fast and reliable shipping and delivery services. Please read the following information carefully to understand our shipping and delivery policies:

1. Shipping Information:

1.1. Processing Time: Orders are typically processed within 1-2 business days after payment is received. Please note that orders placed on weekends or holidays will be processed on the next business day.

1.2. Shipping Methods: We offer standard shipping. Shipping costs and delivery times vary depending on the shipping method selected and your location.

1.3. Shipping Rates: Shipping rates are calculated based on the weight of your order, shipping destination, and selected shipping method. You will be able to view the shipping costs during the checkout process before completing your purchase.

2. Delivery Information:

2.1. Delivery Times: Delivery times depend on the shipping method selected and your location. Standard shipping typically takes 5-8 business days for domestic orders, while international orders may take longer. Expedited and priority shipping options are available for faster delivery.

2.2. Tracking: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery online.

2.3. Delivery Confirmation: A signature may be required upon delivery for certain orders or shipping methods. Please ensure that someone is available to receive and sign for your package at the delivery address provided.

3. International Shipping:

3.1. Customs and Duties: International orders may be subject to customs clearance procedures and import duties or taxes imposed by the destination country. These charges are the responsibility of the recipient and are not included in the shipping fees paid at checkout.

3.2. Delivery Timeframes: International delivery times may vary depending on customs clearance processes and other factors beyond our control. Please allow additional time for delivery of international orders.

4. Order Tracking:

4.1. Tracking Information: You can track the status of your order by entering the provided tracking number on our website or the carrier's website.

5. Shipping Restrictions:

5.1. PO Box Addresses: We are unable to ship to PO Box addresses for certain shipping methods. Please provide a physical address for delivery when placing your order.

5.2. Restricted Locations: Some remote or restricted locations may not be serviceable for certain shipping methods. If you are unsure whether your location is eligible for shipping, please contact us before placing your order.

6. Currency Converter:

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

ATTENTION. Please be aware that using our app or just adding the above text to your Privacy Policy, will not automatically make your store GDPR compliant. You will need to make sure at your end that your company is GDPR compliant under all aspects. If you need further consulting in regards to what you need to do to make sure your business is meeting the GDPR rules as well, Shopify has some really good guides.

7. Contact Us:

If you have any questions or concerns about shipping and delivery, please contact our customer service team at We are here to assist you and ensure a smooth shopping experience.

Thank you for shopping with Illumi Leash!