💎 Luxor Questions

How do I care for and clean the star handbag?

To clean your star handbag, gently wipe it with a damp cloth and mild soap. Avoid using harsh chemicals or submerging it in water.

Can the strap length be adjusted?

Yes, the star handbag features an adjustable strap, allowing you to customize the length for a perfect fit, whether you prefer to wear it as a shoulder bag or a crossbody.

Does the star handbag have pockets or compartments?

Yes, the handbag includes multiple pockets and compartments to help you stay organized. It has a main compartment, an inner zip pocket, and two small slip pockets for easy access to your essentials.

How much weight can the star handbag hold?

The star handbag is designed to comfortably hold up to 10 pounds of weight. It's sturdy enough for your daily essentials, but we recommend avoiding overloading to maintain its shape and durability.

✈️ Shipping Questions

How long does it take for my Star Bag to arrive?

We typically process orders within 1-2 business days. Shipping times vary depending on your location and chosen shipping method. Standard shipping within the continental US usually takes 3-7 business days, while international orders may take 7-14 business days for delivery.

Do you ship worldwide?

Luxor provides international shipping.

What should I do if my order hasn't arrived within the estimated delivery time?

If your order hasn't arrived within the estimated delivery time, please first check the tracking information provided in your shipping confirmation email. If you have any concerns or questions about your shipment, feel free to contact our customer support team, and we'll be happy to assist you in resolving any issues.

I think my package was stolen. What do I do now?

Luxor is not responsible for stolen or lost packages. Your carrier will generally determine if your order can be left in a safe secure place at your delivery address.

📦 Order Questions

Can I modify or cancel my order after it's been placed?

We understand that circumstances may change. Please contact our customer service team as soon as possible with your order details, and we'll do our best to accommodate any modifications or cancellations before your order is shipped. However, once the order has been dispatched, we may not be able to make changes.

What should I do if I receive a damaged or incorrect item?

We strive to ensure every order is delivered accurately and in perfect condition. In the rare event that you receive a damaged or incorrect item, please contact our customer service team immediately. We'll guide you through the return or exchange process and ensure that you receive the correct item or a refund as quickly as possible. Your satisfaction is our top priority.

Can I combine multiple orders to save on shipping costs?

You're able to combine multiple products to make your order cheaper for more, but does not effect the shipping price.

How do I return or exchange an item?

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, please contact our customer service team within 60 days of receiving your order to initiate a return or exchange. Our team will provide you with instructions on how to return the item(s) and assist you throughout the process. Please note that certain conditions and restrictions may apply. For more information, please refer to our Returns & Exchanges Policy.

💳 Payment Questions

What payment methods do you accept?

We accept a variety of payment methods to accommodate our customers' preferences. These include major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and other secure payment options. Rest assured that all transactions are processed securely to protect your sensitive information.

Is it safe to enter my credit card information on your website?

Yes, your security is our top priority. Our website employs advanced encryption and security protocols to ensure that your credit card information is protected during transmission. We utilize industry-standard SSL (Secure Sockets Layer) technology to encrypt your data and prevent unauthorized access. You can shop with confidence knowing that your payment details are safe and secure.

Can I use multiple payment methods for a single order?

Unfortunately, we're unable to process split payments using multiple payment methods for a single order. You can only use one payment method per order. If you have a specific request or require assistance with payment arrangements, please contact our customer service team, and we'll do our best to accommodate your needs.

Do you offer financing or installment payment options?

At this time, we do not offer financing or installment payment options.

How Can We Help?

If you've got anymore questions still, please give us a message. If you'd like to get in touch with us, feel free.

Contact Us!